By placing an order with us, you agree to the terms outlined below. These guidelines have been created to ensure you are fully aware of our refund and return policies and procedures.
This policy applies to United Kingdom.
30-DAY RETURN POLICY
You can request a return within 30 days of receiving your item under our 30-day return policy. To be eligible for a return, your item must be unused, with tags still attached, in its original packaging, and in the same condition as when you received it. A receipt or other proof of purchase is also required.
RETURN PROCESS
Please contact us via email to initiate a return. If your return is approved, we will email you a return label and instructions on how to send your item back. Unrequested returns will not be accepted.
How will customers receive the return label?
- For defective items: Download/print
- For buyer’s remorse: Download/print
How many days do buyers have to return a product?
- 30 Days
Condition of the product accepted for returns:
- New
Restocking fees:
- No restocking fees
Return shipping costs:
- For defective items: No cost
- For buyer’s remorse: No cost
DAMAGED, INCORRECT ITEMS, OR ISSUES
Please inspect your order upon receipt and contact us immediately if the item is broken, damaged, or if you received the wrong item. This allows us to investigate and resolve the issue promptly. If you wish to return the item, email us to begin the process. Depending on your location, the time required to receive your returned item may vary.
EXCHANGES
We only replace items that are broken, damaged, incorrect, or the wrong size. If you need to exchange an item, please contact us via the email address listed on our website.
RESTOCKING FEES
There are no restocking fees for returns.
EU-SPECIFIC RETURN RIGHTS
If items are shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without explanation. As previously mentioned, your item must be in the same condition as received: unused, with tags, and in its original packaging. Proof of purchase is required.
REFUNDS
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your original payment method will be refunded promptly within 10 days. Please note that your bank or credit card provider may take additional time to process and post the refund. For assistance, contact us at PurAislez@hotmail.com.
CONTACT INFORMATION
- Business Name: PurAislez
- Phone: +447973251333
- Email: PurAislez@hotmail.com
- Address: 26 Upper West Grove, Manchester, M13 0BB, United Kingdom