At the moment, we ship only within United Kingdom.

Order Cut-Off Time
Our order cut-off time is 5:00 PM.

Delivery Period
Our delivery timeframe includes processing (1 to 2 business days) and shipping days.

Your order will be delivered within 3 to 5 business days.

Shipping times are determined from the day of shipment, not the day of purchase. Delays may occur due to customs clearance, incorrect addresses, pandemics, or other complications.

Shipping Fees
Free Shipping.

Shipping Method
We do not ship orders on public holidays.

Your product will be shipped by a reliable carrier.

If you place an order after the cut-off time (5:00 PM), it will be processed the next day.

Shipping Confirmation
We will send you a confirmation email once your purchase has been shipped. The email will include a tracking ID, which will be activated within one day.

Business Days
Our business days are Monday to Friday.

Lost Items
If you do not receive your order within the expected timeframe, please contact the carrier. If the issue persists, contact us at PurAislez@hotmail.com.

Incorrect Address
You will be charged for all shipping fees to reship items if you provide an incorrect address after payment and the items are returned to us. For assistance, email PurAislez@hotmail.com.

Address Changes
If you need to change the delivery address for your product, please contact us at PurAislez@hotmail.com or call +447973251333 within 2 days of finalizing your order. We cannot modify the shipping address once the shipment is in transit.

Cancellations
If you change your mind after confirming your purchase and wish to cancel an order, please contact our customer service within 24 hours of completing the transaction. Once the order has been shipped, you can return it by referring to our Return Policy.

Items Damaged During Transit
If you find that your goods have been damaged or broken during delivery, contact us immediately. Take a clear photo of the damaged or broken product and send it to our customer service via email at PurAislez@hotmail.com. You can request a free exchange or a refund.

CONTACT INFORMATION

  • Business Name: PurAislez
  • Phone: +447973251333
  • Email: PurAislez@hotmail.com
  • Address: 26 Upper West Grove, Manchester, M13 0BB, United Kingdom